Klippa.com – Privacy Statement

Version: 4.0

Date: May 24th, 2023

1. Introduction 

2. Collection and processing of data 

3. Why does Klippa use your information? 

4. With whom does Klippa share information collected? 

5. Where does Klippa store the data we collect from you? 

6. Unauthorized Access 

7. What do we do to protect the data we collect from you? 

8. How long do we store your data? 

9. When does this Privacy Statement apply? 

10. How and when does Klippa change this Statement? 

11. Your rights 

12. Contact details

 At Klippa we respect your privacy and pay great attention to the protection of your personal data. This Privacy Statement helps you to understand: 

 – what personal data we collect 

 – why we collect it 

 – what we do with it

 – how long we keep it

The information in this Privacy Statement will elaborate on these topics. Our goal is to present thedescription and the handling of your personal data concisely, using clear and simple language to makethis Privacy Statement easy to understand.

To use our products, we may ask you to register with us. If you register, you may give us yourpersonal data, being your name, e-mail address and/or telephone number. In case you use a Klippaapp, additional personal information could be provided to us, such as your date of birth, paymentinformation and gender.

You might send us information which contains personal data when you use our products. Thisinformation may contain personal data that you decided to send us on your own behalf. This couldinclude name, email address, and language.

You might send us information which contains personal data when you want us to help you with one ofour products or to receive information about our products. This information may contain personal datathat you decided to send us on your own behalf, such as name, email address and/or phone number.

When you use our website or review the information we send you, we automatically collect and storecertain information in server logs. This information is used to monitor the website activity. Thisincludes but is not limited to:

– information on how you used our website

Cookies make it possible to recognize your given preferences. Information which is processed throughcookies include the settings of your computer, operating system and browser you use. The computer’sIP-address where the cookie is placed is also stored and processed. Cookies can be cleared by theuser. For more details about cookie deletion, please refer to your browser’s help section.

There are 3 types of cookies being used. Functional, analytical and tracking cookies.

Functional cookies are used to store your preferences while using the website. Preferences are settingsthat can be changed by you, the user, in order to smoothen out the website’s experience for eachindividual. Including but not limited to the language in which you like to consume our content.

Analytical cookies are used to monitor the traffic on the various pages of our website. We use thisinformation to improve our website, the experience of our website’s visitors and measure effectivenessof marketing campaigns. We use Google Analytics for this as described below.

Tracking cookies are used to build profiles of online behaviour to, for example, show the most relevantads on third-party sites for a built user profile. This includes cookies from LinkedIn, Google Ads andDoubleclick. Please refer to the privacy statements of these companies in order to find out for howlong they retain this data, as we at Klippa App B.V. do not collect and store this data.

Klippa makes use of the following cookies as per May 23th, 2023:

With Google Analytics we monitor the traffic on the various pages of our website. We use thisinformation to improve our website and the experience of our website visitors. All Google Analyticsdata is anonymised and can not be traced to an individual. You can read more about the GooglePrivacy Policy and the Google Analytics security and privacy principles by following the aforementionedlinks. Google Analytics uses the following analytical cookies:

rc::a – Persistent

rc::c – Session

_gid – 1 day

_ga – 2 years

_ga_# – 2 years

_gat – 1 day

collect – Session

The cookies of Google Ads, Microsoft Ads and Doubleclick help us to analyse the effectiveness of theadvertisement we do via the networks of these providers. All data is anonymised as much as possibleand can not be traced to an individual. You can read more about Google’s privacy policy via the linksabove. Google Ads uses the following tracking cookies:

ads/ga-audiences – Session

__cg__gcl_au – 2 years

_gcl_au – 2 years

_uetsid – 16 days

_uetvid (Bing Ads) – 13 months

We use Crisp as a communication tool to provide a personal chat function at our website which canask the user for an e-mail address and a name. This information is not stored on our servers. Crisp isalso used to handle support tickets and provide a knowledge base. You can read more about the CrispPrivacy Policy by following the link. Crisp uses the following functional cookies:

crisp-client/domain-detect/# – Session

crisp-client/trigger/#GUID#/visit/count – 6 months

crisp-client/trigger/#GUID#/visit/last – 6 months

Crisp-Client/Session* – 6 months

We use Albacross to identify what companies visit our website. These data-elements do not containpersonal data and can not be traced to an individual. You can read more about the Albacross PrivacyPolicy by following the link. Albacross uses the following analytical cookies:

e.gif – Session

nQ_cookieId – 1 year

nQ_userVisitId – 1 year

We use Calendly to allow our website visitors to schedule appointments directly into our teamscalendars. You can read more about the Calendly Privacy Policy by following the link. Calendly usesthe following cookies:

__cf_bm – 1 day

__cfruid – Session

__stripe_mid – 1 year

__stripe_sid – 1 day

_calendly_session – 21 days

OptanonConsent – 1 year

dd_cookie_test_# – Session

We use Acuity to allow our website visitors to schedule appointments directly into our teamscalendars. You can read more about the Acuity Privacy Policy by following the link. Acuity uses thefollowing functional cookies:

PHPSESSID – 30 days

dd_cookie_test_# – 1 day

We use Stripe to allow our website visitors to make payments. You can read more about the StripePrivacy Policy by following the link. Stripe uses the following functional cookies:

_ab – Session

_mf – Session

id – Session

m – 2 years

Klippa sets a functional cookie to ensure our website visitors’ language preference is stored.

pll_language – 1 year

We will use the information we collect from our website to deliver, support, protect and improve themand to develop new products. Below is the list of the purposes we use this information:

– to provide you with information, our products and technical support that you request from us

– to let you know about changes to our products and website

– to perform any agreement we have with you

– to improve our services

– to comply with laws and regulations that are applicable to us

– to improve and check our websites so that that it will be convenient for you and your device toview content of our website

– to monitor potentially illegal activities

– to enable you take part into interactive features of our websites when you choose to do so

– to keep our websites safe and secure

– to measure or understand the effectiveness of advertising we send you and others, and todeliver relevant advertising to you

– to make recommendations to you and other users of our websites about our products

– to test and analyze statistics and survey results

We may share your personal data with trusted third parties who process personal data on our behalf.If that is the case, we will make sure to have a separate Data Processing Agreement (DPA) in place, aspart of our agreement to use one of our products. That DPA will include details regarding thesesubprocessors. Your personal data may be stored and processed in any country where we havefacilities or in which we engage service providers. In certain circumstances, we will make sure thatappropriate technical and organisational measures will be taken to ensure a level of securityappropriate to protect your personal data.

In some circumstances, it may become necessary for us to share your information with a governmentauthority.

For investigation purposes, we can share information for the following reasons:

– comply with applicable laws, legal actions or lawful request of state authorities

– protect our rights, property or safety, our users or others under the applicable laws

– fulfill our obligations under our agreement with you

– check, prevent and investigate fraud, security or technical issue

Klippa will only store your personal data for the realisation of the purposes for which they werecollected and processed. The Klippa.com website makes use of Digital Ocean servers. We chooseAmsterdam as our processing location to minimise latency for our users and make sure that the datacentre security matches European law and standards.

We cannot guarantee the security of your personal data transmitted to our website; any transmissionis at your own risk. Once we have received your information, we will use strict procedures and securityfeatures to try to prevent unauthorised access.

– We use up-to-date security measures to protect the information we have against loss, theftand unauthorised use, disclosure or modification. These measures are documented in theKlippa Technical and Organisational Measures document and are available upon request.

– We continuously analyse and check our procedures of collection, storage, and use ofinformation including training of our staff.

Please note that although we work hard to protect the security of our products and websites, theconfidentiality of any communication or material sent to or from our products and websites cannot beguaranteed. We ask you to take every precaution to protect your personal data when you are on theInternet.

We store information as long as necessary, required or as long as you are using our services.. In casesof an information security breach, unauthorised login attempts or other illegal actions, we store it for alonger period if that is required by law. When we no longer need to store your personal data, it will bedestroyed without undue delay. The website server logs are automatically deleted after 1 month.

This Privacy Statement applies to the Klippa.com website offered by Klippa App B.V., including itssubdomains. Our websites also contain references and links to websites of others that may offerinformation. This Privacy Statement does not apply to such websites of other parties, and werecommend reviewing privacy policies of those websites individually.

We reserve the right to change this Privacy Statement from time to time. When Klippa determines thatsuch changes are significant for your rights and interests, we will notify you via a pop-up banner onour websites that requests your notification. We recommend that you revisit and read this PrivacyStatement from time to time to ensure that you are familiar with the most recent version of it.

Under the EU General Data Protection Regulation you have the following individual rights related toyour personal data, and can utilise these upon request when contacting us on the e-mail below:

– Enhanced right to information and transparency

– Right of access

– Right of rectification

If you have any questions, complaints or comments after reading this Privacy Statement, please donot hesitate to contact us by email at [email protected].