CUSTOMER STORIES | MYWORLD
How myWorld Automates Loyalty Receipt Verification
Learn how myWorld automates receipt verification for its loyalty program using Klippa DocHorizon, ensuring faster processing and improved UX.
About the Case
myWorld is a provider of customer loyalty solutions, connecting brands with millions of consumers across various sectors. Their loyalty programs help customers earn points for their purchases, which can later be redeemed for rewards. This innovative approach has made them a leader in the field, building a large and diverse community of users.
As myWorld’s business grew, they recognized that the need for automation extended beyond loyalty points processing. Initially, they implemented Klippa’s receipt processing solution to automatically verify and process receipts, enabling the smooth and efficient distribution of loyalty points.
However, they soon discovered additional back-office processes that could benefit from automation. Specifically, the verification of individuals receiving payments. This led to the integration of Klippa’s Identity Verification (IDV) solution, providing a secure and reliable method for confirming the identities of users and further streamlining their operations.
The Challenges of Manual Receipt Processing in Loyalty Programs
Before implementing Klippa, myWorld faced inefficiencies in processing receipts for their loyalty and ID verification process. Customers submitted receipts manually, requiring extensive validation and verification by employees. This process was time-consuming, prone to human errors, and often led to delays in verifying receipt authenticity. The manual handling of receipts also posed challenges in ensuring data accuracy.
myWorld Enhances Loyalty Verification with Klippa’s Automated Receipt Processing
With Klippa’s OCR-powered document processing, myWorld automated the extraction of key receipt information required for loyalty program participation and ID verification. The system efficiently reads receipts, capturing transaction details such as store name, purchase date, and amounts, allowing for faster and more reliable verification of submitted receipts.
This automation eliminates the need for manual data entry, reducing errors and improving processing speed. By ensuring a seamless registration process for new users and enhancing the accuracy of loyalty program validations, myWorld has significantly improved its operational efficiency.
Why Klippa
MyWorld selected Klippa because of its industry-leading OCR technology, which enables precise and efficient extraction of receipt data. Klippa’s ability to handle high volumes of documents quickly made it an ideal choice for myWorld, helping to streamline their verification process. Additionally, Klippa’s user-friendly platform ensured an easy transition without requiring complex system integrations, making it a flexible solution that met myWorld’s needs.
By leveraging Klippa’s automation, myWorld has optimized its receipt processing workflow, achieving greater accuracy, efficiency, and reliability in its verification process.
The Benefits for myWorld
Faster receipt processing and verification
Klippa’s automation drastically reduces the time required to process and validate receipts, ensuring that customers receive their loyalty points without unnecessary delays.
Increased accuracy and reliability
Automated data extraction eliminates human errors, ensuring that receipt details are captured correctly and reducing discrepancies in the verification process.
Improved user experience and transparency
Customers can now see their reward points reflected in the loyalty program app in real time, enhancing transparency and engagement.
Reduced administrative workload
By eliminating manual data entry, myWorld’s employees can focus on other essential tasks, improving overall operational efficiency.