How Sonae Sierra Automates Loyalty Receipt Processing
Discover how Sonae Sierra improves loyalty receipt processing with Klippa DocHorizon, ensuring faster processing, greater accuracy, and an enhanced customer experience.
About Sonae Sierra
Sonae Sierra is a Portugal-based multinational company specializing in real estate management and investment, with a strong presence in the shopping center sector. Managing multiple retail locations, Sonae Sierra focuses on enhancing customer engagement through loyalty programs, ensuring shoppers receive rewards for their purchases. As part of this initiative, accurate and efficient receipt processing is crucial for tracking transactions and allocating loyalty points.
The Challenges of Manual Receipt Processing in Loyalty Programs
Before implementing Klippa, Sonae Sierra relied on a manual process for receipt verification in its loyalty program. Shoppers had to submit their purchase receipts, which were then reviewed manually to determine eligibility for reward points.
This process was slow, labor-intensive, and prone to human errors, leading to delays in point allocation and a suboptimal customer experience. Without an automated system, users lacked instant feedback on their loyalty status, making engagement with the program less seamless.
Sonae Sierra Enhances Loyalty Verification with Klippa’s Automated Receipt Processing
With Klippa’s OCR-powered receipt processing, Sonae Sierra has automated data extraction from receipts, significantly improving efficiency. Shoppers can now upload receipts directly through the loyalty program app, where Klippa’s technology extracts key details such as store name, purchase amount, and transaction date. This ensures accurate and real-time allocation of reward points, enhancing the overall user experience.
The automation eliminates the need for manual verification, reducing administrative workload and enabling customers to see their earned points instantly. This seamless experience increases user engagement and satisfaction, reinforcing loyalty to Sonae Sierra’s retail locations.
Why Klippa
Sonae Sierra selected Klippa due to its ability to accurately extract receipt data and integrate seamlessly with their loyalty program app. The automation provided a faster, error-free process for users while reducing operational costs for the company. Klippa’s OCR technology ensured reliability and scalability, making it the ideal choice for a high-volume retail environment.
By leveraging Klippa’s automation, Sonae Sierra has streamlined its loyalty program, ensuring greater efficiency, accuracy, and customer engagement in its shopping centers.
The Benefits for Sonae Sierra
Faster receipt processing and verification
Klippa’s automation drastically reduces the time required to process receipts, allowing customers to see their rewards reflected in real time.
Improved accuracy in data extraction
The system eliminates manual errors, ensuring receipts are processed correctly and reward points are accurately assigned.
Better customer engagement
Real-time updates in the loyalty app increase transparency, keeping users informed and more engaged with the rewards program.
Reduced administrative workload
Automating receipt verification minimizes the need for manual validation, freeing up internal teams to focus on other tasks.