CUSTOMER STORIES | RGF STAFFING
How RGF Staffing Automates Employee Onboarding
Learn how RGF Staffing cross-checks ID documents and automates employee onboarding.
A talk with Luc Buntinx, Manager Demand & Delivery at RGF Staffing Belgium (formerly USG People).
Sector
Recruitment & Staffing
Team
4,000+ employees
Solution
Use case
About RGF Staffing
RGF Staffing is one of Europe’s largest HR service providers, employing hundreds of thousands of people across Belgium, the Netherlands, Germany, and France. They specialize in connecting talented professionals with companies and institutions in need of skilled employees, providing recruitment and staffing services in a variety of sectors.
The Challenge: Time-Consuming and Error-Prone Manual Processes
RGF Staffing was facing a significant challenge in its employee onboarding process. Every month, thousands of new employees were required to submit forms and identity documents. The manual verification process was time-consuming, requiring HR teams to cross-check employee details with documents like passports and IDs. This approach was not only inefficient but also prone to human error, resulting in delays and potential compliance risks.
The Solution: Full Automation with Klippa’s OCR API
To tackle these challenges, RGF Staffing turned to Klippa for a solution that could automate the verification of employee identity documents. Klippa’s OCR API was integrated into their onboarding process, allowing the system to automatically extract data from passports, IDs, and other official documents. The extracted data was then compared with the information provided by the employee in their sign-up forms, flagging any discrepancies for further review.
The integration was not without challenges, as employees often submitted poorly scanned or unclear images. To address this, Klippa worked closely with RGF Staffing to improve the document submission guidelines, ensuring employees understood how to capture optimal images for processing. Additionally, a tailored solution was developed to support Belgian legal documents, ensuring that RGF Staffing’s specific needs were met.
Why Klippa Was Chosen
RGF Staffing chose Klippa for its high-quality OCR technology and its ability to handle a wide variety of document types, even those with poor quality scans. The easy implementation of the OCR API was another key factor in their decision, as it minimized disruption to their busy development roadmap. The ability to quickly adapt the solution to meet Belgium’s legal requirements also made Klippa the ideal partner.
“Klippa’s OCR technology transformed our onboarding process, allowing us to focus on what really matters—matching the right talent with the right employer. It’s made our team much more efficient.”
The Benefits for RGF Staffing
81% Reduction in Onboarding Time
The automation of document verification cut onboarding times drastically, enabling faster onboarding of new hires.
92% Reduction in Manual Errors
By automating data extraction and cross-checking, the risk of human error was significantly reduced.
Improved Compliance
The system’s ability to accurately process identity documents helped ensure that RGF Staffing maintained compliance with legal and regulatory requirements.
Faster Scaling
As the company grew and the number of new hires increased, the system scaled easily, allowing RGF to maintain high standards without extra administrative burden.