THE STATE OF PROFESSIONAL PERCEPTIONS ON AI IN 2024
This free report reveals employee perspectives on AI and workplace automation, based on hundreds of responses from three key markets. It highlights current views, experiences, and concerns about the technology. Want to see the results? Check out our benchmark report!
Automation Sees Boost in Positive Perception Over the Past Year
The perception of automation has significantly improved in the past year, with more than 85% of the people now viewing it in a positive light. This shift highlights growing acceptance and enthusiasm for the technology’s role in the workplace.
While AI adoption varies across industries, very negative views are now virtually nonexistent.
“In the past, we often had to explain what AI is and its potential applications. Today, that’s no longer necessary – most people understand what AI is. However, the question of how to effectively leverage it remains a significant challenge for organizations worldwide.”
Overwhelming Support for AI’s Role in Boosting Efficiency
Nearly 9 in 10 respondents have a positive view of AI, with very few holding negative perceptions. By automating routine tasks, AI frees up time for more strategic work, boosting job satisfaction, fostering innovation, and driving better business performance.
“The rise of generative AI is not merely technological progress; it’s a mirror reflecting how we choose to innovate responsibly and shape our shared unlimited future.”
Nearly 50% of Workers Say Company Training on AI and Automation Falls Short
Half of surveyed professionals feel their companies aren’t providing enough training to effectively use AI and automation.
This highlights a key opportunity for businesses to invest in stronger training programs, which would boost productivity, efficiency, and reduce risks tied to misuse of these technologies.
“The report’s findings on AI training are concerning. Ignoring employee training is like building a high-performance race car and then expecting someone to win a race with no driving experience. Companies must invest in thorough AI training to empower their employees and unlock AI’s full potential.”
AI Helps 40% of Employees Shift to More Strategic, Creative Work
AI automation is freeing up significant time previously spent on routine tasks, allowing employees to focus on higher-level, creative work. While many report no major workplace changes, the balance between job creation and loss remains nearly equal, reflecting a varied impact across companies.
“While almost everyone uses ChatGPT, Google Gemini, Perplexity and other AI chatbots, the real magic is happening when existing software companies integrate AI into their offerings. ”
About the research
Our dataset includes responses from 485 professionals who presently use or have recently used AI-powered solutions at their workplace. We have collected data from various sources, mostly through direct outreach on social media channels and market research survey panels.
We compare insights shared by employees from companies of all sizes, headquartered in the United States of America, the European Union, and the United Kingdom. IT, Software, and Technology is the best represented industry, followed by Education, Training and Consulting, and Banking and Finance.
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